What happens when a doctor recommends treatment to his patients but then passes it over to the office manager to discuss the financial aspects as well as schedule? This seems fine but very few are actually getting appointed. Why? Because the office manager is uncomfortable handling this because she feels the dentistry is too expensive. What do we do? This is a question that was sent in to The Dental Practice Fixers, so please listen to what Dr. Richard Madow and Dr. David Madow have to say. Then of course we do the call of the week. We call an office
asking a fairly simple question – I need a crown. Fairly straightforward, right? But then we reference something on the office’s website about what the crown is actually made from. That’s when the call goes a bit downhill! You need to listen to this one.
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