Episodes Archives - The Dental Practice Fixers
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Episodes

Should I Compensate My Associate for THIS?

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There are many different formulas for associate compensation. Most are based on a percentage of collections. Some are based on a percentage of production. But today’s listener question is about an associate who wanted a little something extra. What do you think it is, and what do you think the answer will be? Listen up to hear what The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) have to say.

Then we go to the call of the week – but instead of calling a dental practice, we call a dental lab with a very interesting question. You gotta hear the question and the answer! How do you think YOUR lab would answer this question??

Also, if you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!

The Oldest Question In Dentistry – How Can I Prevent Last Minute Cancellations?

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Last minute cancellations are one of the most frustrating things in dentistry, and that’s what today’s question is all about. So please listen as The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) give some great tips, including one that will actually prevent this from happening ninety percent of the time!!

Then we go to the call of the week and ask the classic new patient question – “How much do you charge for a cleaning?” Being able to answer this question correctly is often the difference between a new patient for the practice and a huge amount of lost revenue. So you gotta check it out!

Also, if you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!

Is There Some Hanky Panky Going On In My Office?

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Today’s episode features a very difficult situation. The doctor and several team members suspect there is a little “hanky panky” going on between the associate doctor and one of the staff. Can anything be done without absolute proof? It’s a tough one, and The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) do their best to give some advice. Then we go to the “Call of The Week.” A potential new patient calls because they are concerned about some clicking in their jaw. You will not believe what happens! Let’s just say you’ll be laughing until you cry, then you will just be crying! If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!

“My Hygienist Has HORRIBLE Breath – And The Patients Are Noticing!”

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In today’s episode a doctor writes in with a difficult question – his hygienist has a horrible case of stink breath! They confronted her and she claims that….well, you just have to hear what she claims! Can anything be done? Leave it to The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) to sort this one out. Then we go to the “Call of The Week.” A practice gets called out on Yelp for frequent “upselling.” Let’s see how they address this when a potential new patient wants to know the scoop. If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!

“I’m In The Middle Of A Big Case And The Patient Is Not Paying!”

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On today’s episode we have a great question from a listener. They are in the middle of a large case and have given the patient a payment plan. The problem? They are not paying and there are major indications that they never will!! Do you think Dr. Richard Madow and Dr. David Madow (The Dental Practice Fixers) will “ream them a new one?” You need to listen to find out. Then we go to the “Call of The Week.” A patient is simply looking for a practice that runs on time. This should be an easy one to answer AND schedule. How do you think they did? You need to listen to find out! If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!

“A Tale Of Two Hygienists – What Should We do?”

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Today’s episode features a very interesting question. The practice has two hygienists. One has been there forever and is on the way out. She is not that up on soft tissue management and has little interest in learning. But the patients LOVE her! The other is new, has more time in the schedule, and is interested in perio therapy. But the patients don’t seem to be warming up to her. What can be done? Leave it to The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) to sort this one out. Then we go to the “Call of The Week.” A practice is advertising on their website that they have a “Membership Plan.” But when the caller asks about it, do you think they can answer their questions? You need to listen to find out! If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered

“I’m In Debt, My Dad Wants My Support…..and I Don’t Like Dentistry!”

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Today’s episode features a very difficult listener question. A young dentist is in severe debt – between his practice loan and his “dentist’s lifestyle” it’s over a million dollars! To add insult to injury, his Dad is expecting some support from his rich dentist son. And oh yeah – he doesn’t really like dentistry either! Listen now to hear what Dr. Richard Madow and Dr. David Madow (The Dental Practice Fixers) have to say! Then we go to the “Call of The Week.” A patient knows they need five or six crowns and they have a very minor question. Do you think they got them scheduled? You need to listen to find out! If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!


“I’m In Debt, My Dad Wants My Support…..and I Don’t Like Dentistry!”

“Hey Doc – I Paid For You Office Remodel AND New X-Ray Machine!”

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On today’s episode a listener writes in with a very interesting question. He is considering an office remodel and is thinking about purchasing a CBCT machine. The problem? He is worried that patients will resent this and make snide comments! But don’t worry – The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) are here with some solutions. And, does he REALLY need that CBCT? Let’s find out. And then we ask a very interesting question in the “Call of The Week” – do you offer a warranty on your dental treatment. This tough question could have been handled beautifully, but that was not the case here!! If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!


“Hey Doc – I Paid For You Office Remodel AND New X-Ray Machine!”

Can Staff Turnover Be Eliminated Once And For All?

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On today’s episode a listener writes in with a problem that seems to plague dental practices all across North America – team turnover. But don’t worry – The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) come to the rescue! Many issues that can cause rampant turnover are discussed and great solutions are offered. Then on the “Call of The Week,” a dental practice is called with a simple question – should a missing tooth be replaced. Much misinformation ensues, and then not one, but TWO cardinal rules are broken. You gotta give it a listen! If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!


Can Staff Turnover Be Eliminated Once And For All?