The Dental Practice Fixers Podcast

September 20, 2019

It’s A Free Consult – What Could Go Wrong? A Lot!

It’s often a good idea to offer a free consult to a potential new patient. The dentist can actually do a quick look, have them see the office, meet the…
September 13, 2019

Should I Compensate My Associate for THIS?

There are many different formulas for associate compensation. Most are based on a percentage of collections. Some are based on a percentage of production. But today’s listener question is about…
September 13, 2019

The Oldest Question In Dentistry – How Can I Prevent Last Minute Cancellations?

Last minute cancellations are one of the most frustrating things in dentistry, and that’s what today’s question is all about. So please listen as The Dental Practice Fixers (Dr. Richard…
August 30, 2019

Is There Some Hanky Panky Going On In My Office?

Today’s episode features a very difficult situation. The doctor and several team members suspect there is a little “hanky panky” going on between the associate doctor and one of the…
August 23, 2019

“My Hygienist Has HORRIBLE Breath – And The Patients Are Noticing!”

In today’s episode a doctor writes in with a difficult question – his hygienist has a horrible case of stink breath! They confronted her and she claims that….well, you just…
August 16, 2019

“I’m In The Middle Of A Big Case And The Patient Is Not Paying!”

On today’s episode we have a great question from a listener. They are in the middle of a large case and have given the patient a payment plan. The problem?…
August 9, 2019

“A Tale Of Two Hygienists – What Should We do?”

Today’s episode features a very interesting question. The practice has two hygienists. One has been there forever and is on the way out. She is not that up on soft…
August 2, 2019

“I’m In Debt, My Dad Wants My Support…..and I Don’t Like Dentistry!”

Today’s episode features a very difficult listener question. A young dentist is in severe debt – between his practice loan and his “dentist’s lifestyle” it’s over a million dollars! To…
July 26, 2019

“Hey Doc – I Paid For You Office Remodel AND New X-Ray Machine!”

On today’s episode a listener writes in with a very interesting question. He is considering an office remodel and is thinking about purchasing a CBCT machine. The problem? He is…
July 19, 2019

Can Staff Turnover Be Eliminated Once And For All?

On today’s episode a listener writes in with a problem that seems to plague dental practices all across North America – team turnover. But don’t worry – The Dental Practice…
July 12, 2019

Why Aren’t My Patients Using Our Financing Options? They Will Now!

On today’s episode a listener writes in with a great question. They are offering excellent payment options such as CareCredit, but patients are not saying “yes!” This problem is costing…
July 5, 2019

The Most Powerful and Quickest Way to Dental Practice Success

Today we have a listener write in with a very interesting question. He is 55 years old and is finally ready to take his practice to that “next level.” He…
June 28, 2019

Patients Only Want What Insurance Covers

In today’s show, a doctor from the Midwest is struggling with his patients demanding that they only want what their insurance will cover. Is this common all over these days?…
June 21, 2019

Large Tattoos on Team Members – Do You Hire Them?

A doctor writes in asking how The Dental Practice Fixers feel about hiring team members with large visible tattoos. He has been doing a lot of interviewing and says that…
June 14, 2019

Doctor Runs Late – Is This Destroying My Practice?

Here is a practice where the doctor is always running late simply because he just loves to chat it up with his patients. A team member is bringing this up…
June 7, 2019

I Need New Patients!

The most common desire of all dentists is obtaining more new patients. Tons and tons of them. Docs think that this is the magic fix – you get more new…
May 31, 2019

How Can I Boost My Perio Department? My Soft Tissue Management Program Is Non-Existent!

How does a dental practice know if they have a true periodontal therapy program or if they are just a “prophy palace?” In this episode, The Dental Practice Fixers, Dr.…
May 24, 2019

My Office Manager Thinks My Fees are Too High

What happens when a doctor recommends treatment to his patients but then passes it over to the office manager to discuss the financial aspects as well as schedule? This seems…
May 17, 2019

Is it OK to Use CBD Oil in My Dental Office to Help My Patients’ With Their Anxiety?

CBD oil is everywhere. In case you are not familiar with it, CBD is extracted from a variety of the cannabis (marijuana) plant, but it does not contain THC. And…
May 10, 2019

Do All New Dental Patients Need X-Rays What if Your Patient Refuses

A new patient comes into your office and one of the first things she says is “I don’t want x-rays!” When questioned why not, the reason is that she simply…
May 3, 2019

For How Long Should Dentists Guarantee Their Work? Should They Guarantee it at All?

For some reason in dentistry we have been accustomed to not charging patients if they come in with something that broke that we did, no matter how long ago the…
Doctor Gets Paid by the Day Episodes
April 26, 2019

The Doctor Gets Paid by the Day – Is it Fair to Ask Her to do THIS During Downtime?

We pay our doctor very well by the day and not by production. So since she is getting paid, is it OK to ask her to do other tasks when…
April 19, 2019

Doctor Creates a Tough Work Environment But Pays Well – Should Team Stay or Go

A team member asks what can be done about the doctor. He comes in late every day, after the first patient is seated. He never says hello to anyone and…
April 12, 2019

A Confrontation With a Patient Ends With a Bad Online Review

A doctor asks what he should do about a bad online review he received from a pissed off patient. It appears as thought the patient did not want radiographs and…
Dentist Whispering to Patient Episodes
April 5, 2019

A Prosthodontist is Humiliating and Degrading the General Dentists in the Community

Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! This week we received information that a prosthodontist in Colorado is spreading information in her community, basically telling…
Dentist Cheating Insurance Company Episodes
March 29, 2019

The Dentist and Office Manager are Cheating Insurance Companies

Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a listener asking if the office manager would be liable for falsifying…
March 22, 2019

Dental Consultant Recommended Dropping Two PPOs and Now Practice is Declining

Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a listener asking for help. He hired a consultant and she immediately…
March 14, 2019

Associate Dentist Deep in Debt With Poor Treatment Planning Skills

Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a listener asking what he should do with his associate. The associate…
March 7, 2019

The Best Places to Find a Dental Assistant

Traditional methods for finding a new dental team member When you are looking for a new dental assistant the traditional ways may not bring you success; therefore, the Dental Practice…
March 1, 2019

You Sold Your Dental Practice – The Best Way to Announce the Change to Your Patients and Your Team

Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a long time follower asking us the best way to tell his…
February 22, 2019

Should Dental Assistants be Cleaning Teeth?

A hygienist asks why so many offices are allowing dental assistants to clean children’s teeth. She is frustrated seeing kids who have had cleanings but still have plaque, calculus and…
February 15, 2019

The Very Best Secret Shopper Calls

During Season One, we had so many comments from our listeners saying they absolutely LOVE what we are doing and that The Dental Practice Fixers is their favorite dental podcast of all…
December 1, 2018

Season 1 Episode 21 – Year-End Tips For Growth!

Season One of The Dental Practice Fixers comes to a close with this special “Bonus Episode!” The brothers abandon the usual format as they banter in a Las Vegas hotel…
November 23, 2018

Season 1 Episode 20 – Borrowing Money to Become a Dentist – Good or Bad?

In this episode we explore the scary reality that many young people are facing - is it ok to borrow money to go to dental school? Is it a good…
November 15, 2018

Season 1 Episode 19 – How to Get Your Team to Resent You

In this episode we share ten ways to get your team to resent you. In typical “tongue in cheek” style, the Dental Practice Fixers share true to life situations that…
November 2, 2018

Season 1 Episode 18 – Team Bonuses – Yes or No?

Do you offer bonuses to your team for performance? Should you? This has been a hotly debated topic for as long as we can remember. So what is the right…
October 26, 2018

Season 1 Episode 17 – Paying Team Members and More!

We answer a couple of really good questions sent in by listeners in today’s episode. One has to do with paying team members during meetings, CE and down time. The…
October 19, 2018

Season 1 Episode 16 – Calibrate Your Practice For Success!

One of the biggest problems we have been seeing over the years is that most dental practices are not “calibrated.” What does this mean? It means that your patients are…
October 12, 2018

Season 1 Episode 15 – New Patients – An Off the Wall Way to Bring ‘em In!

Join Dave and Rich in today’s episode where they share a fantastic way to bring new patients into your practice! The good news is that it costs less than ten…
October 5, 2018

Season 1 Episode 14 – No Shows and Cancellations – The Answer

One of the biggest problems plaguing dental practices for as long as anyone can remember has been no shows and cancellations. Can we eradicate them? No we cannot. Can we…
September 28, 2018

Season 1 Episode 13 – The Best Video Testimonials

Video is powerful and there is no disputing that. Imagine a practice where many of your patients record beautiful testimonial videos all day long, every day of the week and…
September 21, 2018

Season 1 Episode 12 – The SIX STAR Experience

Over the past thirty years, so many docs have asked us about growing their practice. What are the best ways? How quickly can they do it? Will it require a…
September 14, 2018

Season 1 Episode 11 – The First Visit

What exactly do you do with your patients on the very first visit? A cleaning? Examination? Combination? Nothing? What do you think is best? The Dental Practice Fixers are here…
September 7, 2018

Season 1 Episode 10 – Over a Million Dollars in Debt!

What advice would you give to a 29 year old dentist who finds himself well over a million dollars in debt? Listen in and you will hear what we say…
August 31, 2018

Season 1 Episode 09 – Do Your Patients Resent You?

We are going to reveal the ten very best ways to get your patients to resent you. Pick and choose the ones that you really like. The more you do,…
August 24, 2018

Season 1 Episode 08 – Bad Online Reviews

When you get a bad review on Google, Yelp, Facebook, or other online review sites, please make sure you do THIS! Even the best practices will occasionally get bad comments…
August 17, 2018

Season 1 Episode 07 – Scared to Death of Retirement

The Brothers receive a couple of interesting questions on this episode. One doc would like to get into speaking and consulting. Another doc is in his late 50's and is…
August 10, 2018

Season 1 Episode 06 – Get Fantastic Online Reviews

The most successful offices are not necessarily the ones with the most online reviews. They are the ones with the BEST reviews. In this episode we will show you a…
August 3, 2018

Season 1 Episode 05 – The New Patient Addiction

Why are doctors so fascinated with getting more and more new patients? Although it sounds good, it is almost NEVER the answer to a successful practice. Join us today to…
July 19, 2018

Season 1 Episode 04 – Afraid of Success

Why are so many dentists afraid of success? You will not believe the reasons. Come join us today. As usual, we give an incredible quick tip to start the show…
July 17, 2018

Season 1 Episode 03 – The Biggest Mistakes

In this one, we share with you some of the biggest mistakes we made when we were building our practices. Hopefully you will avoid these whether you are a startup,…
July 16, 2018

Season 1 Episode 02 – Likeability

It seems as though the more likeable you are as a dentist and as a human, the more successful you will be. In this episode we share some great techniques…
July 9, 2018


Welcome to The Dental Practice Fixers! After 30 years of creating success for docs, we figured it was time to jump into the podcast pool! We know there are many…